Politique de remboursement

Thank you for choosing DingjiLife handmade products! Each piece is crafted with care and unique charm. We understand that sometimes things don’t go as expected, and we’re here to assist you. Below is our return and claims policy:

General Return Policy

Return Window: You have 14 days from the date you receive your item to request a return. However, for your convenience, you have up to  30 days  to complete the return process.

Eligibility: Items must be in  unused condition  and returned in their original packaging, including all accessories and protective materials. Custom or personalized items are  final sale  and cannot be returned.

Return Costs: Shipping charges are  non-refundable , and return shipping costs are the responsibility of the customer unless the return is due to a defect or damage.

 

How to Make a Return

Contact Us: Please email us at [dingji_store@dingjilife.com](mailto:dingji_store@dingjilife.com) with your order number and the reason for your return. We will provide instructions and the return address.

Prepare the Package: Make sure the item is well-packed in its original packaging with a sturdy outer box to prevent damage during transit. Please do not use the product-specific packaging as the outer box.

Ship the Return: Once we receive and inspect your return, we will notify you about the status. If approved, a refund will be issued to your original payment method. Please allow time for your bank or credit card company to process the refund.

Damages and Issues

Please  inspect your order  upon arrival. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and find the best solution. 

For defects or damages, please provide  photos  of the item and the packaging to help us assess the situation and proceed accordingly.

 

Exceptions / Non-returnable Items

Custom and Personalized Items: All custom-made products are  final sal and cannot be refunded or returned.

Unique Handmade Variations: Please note that due to the handmade nature of our products, minor variations in color, texture, or design are normal and contribute to the unique charm of each item. These variations are not considered defects.

 

Repair or Compensation

For items with minor issues, we offer repair services or partial compensation as alternatives to returning the item. Please contact us to discuss the available options.

 

Transport Liability

Shipping to You: We are responsible for ensuring your order arrives in good condition. If there is any damage during transit, please notify us immediately.

Returning to Us: You are responsible for the condition of items being returned. We recommend using a trackable and insured shipping method to protect your return.

Cancellation Policy

Orders can be canceled before they are packed for shipping. If the order has already been shipped, you will need to follow the return process once it arrives.

 

If you have any questions or concerns about your order, please feel free to reach out to us. We are committed to finding a solution that works for you.